EMPLOYMENT

Current Job Opportunities

Health Plan Coordinator (Full-Time)

The Saint Mary’s University Students’ Association (SMUSA) is a not-for-profit organization that provides services, support, advocacy, and representation to the students at Saint Mary’s University. Our vision to ensure the highest quality of life for Saint Mary’s students.

As the SMUSA Health Plan Coordinator, you will be responsible for the coordination and administration of the SMUSA health plan office. You will provide assistance to students in regard to their health plan benefits including medical, dental, and vision care for the students of Saint Mary’s University. This role requires strong administrative skills, excellent phone manner, communication, presentation, and analytical skills. It is imperative that exceptional customer service is provided to our students.

General Responsibilities:

Recognizing that the Health Plan Office Coordinator’s functions embrace a broad range of roles and responsibilities. It is important to note that not all functions are contained within this position description, and the position itself will be adaptive. Nevertheless, specific roles and responsibilities allocated to this position include, but are not limited to, the following:

  •  Be completely up to date with all information relevant to the Student Health and Dental Plans including all benefits and all service processes. 
  • Collection and input of confidential data, recording all waivers and policy holders.
  • Processing online and in-person opt-ins, opt-outs and liaising with the finance office for account updates; working closely with the university financial services department to identify all students and their eligibility and enrolment or waiver of the student health plans. This information is vital for plan enrolment and billing purposes. Aptitude for accuracy and attention to detail are required.  
  • Ensure that the Student Health Plan Office is staffed at all times and, where appropriate, have trained, on-call, part-time student staff available during peak periods such as August, September and January. The Health Plan Office Coordinator is responsible for coordinating the recruitment, training, and supervision of student staff. 
  • Maintain and order supplies such as insurance cards, plan brochures, educational materials, and plan service forms while keeping all materials organized and available for the distribution to the members of the Association. Update and create forms on an as needed basis.
  • Establish a working relationship with all stakeholders related to the services of the health and dental plans including, but not limited to, the university financial services department, health services, EIT , The Language Centre, the International Centre, SMUSA’s health and dental plan consultants, CC Insurance, and all network providers.
  • Responsible for providing courteous and professional customer service to the students of Saint Mary’s University while maintaining consistency and fairness to each student for all of their Health Plan needs related to any of the plans available. In the event a difficult situation arises, the SMUSA Health Plan Coordinator must seek the assistance of the General Manager.
  • Liaise closely with the General Manager and Accounting Administrator for all financial matters. Ensure proper reporting of financial data while adhering to and making recommendations regarding financial policies and procedures. Prepare billing statements on a per term basis. 
  • Ensure confidentiality of financial information and students’ personal information. This information must be kept secure and backed up on a weekly basis. 
  • Strong work ethic and ability to work independently and also able to supervise casual staff when necessary.  
  • Compiling, organizing, and archiving health plan records and meeting minutes. The Health Plan Coordinator will also be responsible for conducting research when requested. 
  • In consultation with the General Manager and SMUSA’s health plan consultants, the Health Plan Coordinator will complete an annual statistical and activity summary of the SMUSA Health and Dental Plans.
  • Process and assist with the completion of all forms. Maintain contact with students, financial services, and the insurance company. Manage and maintain the online waiver process while assisting students.
  • Promote the health and dental plan brand, currently known as Student VIP and I.M. Well and inform students of all services associated with Student VIP and I.M. Well on the health plan website. Keep all information on the Associations’ health plan website up-to-date.
  • Sit as a member of the SMUSA Health Plan Committee. Assist with all meeting correspondence and compile all necessary agenda items as well as recording, transcribing, and distributing minutes of committee meetings. 
  • The ability to work well under pressure and meet constant deadlines while being prepared for peak periods and staying productive during non-peak periods. 
  • Assist in SMUSA’s annual transition retreat as needed.
  • Facilitate orientation sessions for new students, when required; and sometimes, be available at events, providing assistance at pop-up booths on campus.
  • Report to the General Manager on any and all activity within the Health and Dental Plan Office. Perform other duties as assigned by the General Manager and Health Plan Consultants. 

The job description of the SMUSA Health and Dental Plan Coordinator / Record Keeper may be subject to change from time to time, as requested by the SMUSA President and the General Manager.

Confidentiality: 

The employee shall sign a confidentiality agreement and not, during the continuance of their employment hereunder, or at any time thereafter, other than for the benefit of the Saint Mary’s University Students’ Association’s Health and Dental Plans and its associated activities, or as required by law, disclose or make accessible to any other person, association or corporation any of their confidential information. 

Job Type: This is a full-time salaried position.

Qualifications: College or University degree and/or equivalent experience. 

Benefits: SMUSA offers an excellent working environment, as well as competitive compensation and benefits, depending on the successful candidate’s level of experience and skill. 

If you are interested in this position, please forward your resumé along with a cover letter to: [email protected] with the subject line, “SMUSA Health Plan Coordinator”.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

www.smusa.ca

The Saint Mary’s University Students’ Association (SMUSA) welcomes the contributions that individuals from traditionally marginalized communities, as outlined under the prohibited grounds for discrimination in the Nova Scotia Human Rights Act, bring to our organization. These include racialized people; Indigenous people; womxn; lesbian, bisexual, gay, transgender and queer people; and people with disabilities. We encourage applicants to self-identify in their application if they are a member of a marginalized community.

Review of applications will begin February 1st, 2021, and continue until the position is filled. Please note that this full-time position will be regularly based at the SMUSA Health Plan office, located on the 5th Floor of the O’Donnell-Hennessy Student Centre at Saint Mary’s University, Halifax; and a temporary work-from-home arrangement is in place during the pandemic. As we all do our part to limit the spread of COVID-19, SMUSA has adopted a virtual interviewing process.

Information Desk Student Manager

The SMUSA Information Desk is the frontline of the Saint Mary’s University Students’ Association (SMUSA) and the first impression for many students and visitors to campus. As Information Desk Student Manager, the primary purpose of this position is to manage the Information Desk. Duties will include:

  1. Training student staff.
  2. Ensuring that a high degree of customer service is maintained at all times at the Information Desk.
  3. Do daily reconcialtion of the previous days sales including inventory.
  4. Oversee the Information Desk side of dispatching for the Husky patrol Program.
  5. Work in harmony with the SMUSA Husky Patrol Manager to ensure that pick ups and drop offs are working efficiently.
  6. Communicate with the Operations Manager about the state of the Desk and if there are any repairs that are needed.
  7. Monitor trends and needs of students and see if we can provide any additional services for them at the Desk.
  8. Other responsibilities as assigned by the Operations Manager.

Interested? Apply Now!

Information Desk Student Staff

The SMUSA Information Desk is the frontline of the Saint Mary’s University Students’ Association (SMUSA) and the first impression for many students and visitors to campus. As Information Desk Student Staff, you are knowledgeable of the campus regarding locations and events and will be a welcoming face to students, staff, faculty and visitors. Duties will include:

  1. Disseminating information to people seeking answers.
  2. Distributing Upass stickers.
  3. Selling Bus Tickets.
  4. Stamping posters that adhere to the university poster policy.
  5. Doing photocopies for societies.
  6. Acting as dispatch for the SMUSA Husky Patrol.
  7. Preparing your shift deposits in an accurate and timely manner.
  8. Other responsibilities as assigned by the Operations Manager and/or the Information Desk Student Manager.

Interested? Apply Now!

Husky Patrol Student Manager

Husky Patrol is SMUSA’s safe drive program for students at Saint Mary’s. The primary purpose of this position is to manage the Husky Patrol program which drives students, staff or faculty safely from and to the university. The applicant must have a valid driver’s license with a clean driver’s abstract.  The applicant must have a good general knowledge of peninsular Halifax. Duties will include:

  1. Train Husky Patrol drivers.
  2. Track statistics for the program.
  3. Ensuring that an inspection of the van(s) is done before and after each shift.
  4. Ensuring that shift reports are completed each shift.
  5. Work in harmony with the SMUSA Information Desk Manager to ensure that pick ups and drop offs are working efficiently.
  6. Work in harmony with the SMUSA Door/Event staff Manager who manages the team that act as security in the van during each shift.
  7. Monitor weather conditions and communicate with the Operations Manager if a shift should be cancelled or cut short.
  8. Ensure that a high degree of customer service is maintained.
  9. Communicate with the Operations Manager about the state of the vans and if there are any repairs that are needed and that all vans are up to date with inspections and registrations.
  10. Other responsibilities as assigned by the Operations Manager.

Interested? Apply Now!

Husky Patrol Student Driver

The primary purpose of this position is to drive students, staff or faculty safely to or from the university. The applicant must have a valid driver’s license with a clean driver’s abstract.  The applicant must have a good general knowledge of peninsular Halifax. Duties will include:

  1. Driving safely and efficiently.
  2. Perform your job while giving excellent customer service.
  3. Performing an inspection of the van before and after each shift.
  4. Doing shift reports.
  5. Work in harmony with the SMUSA Information Desk staff regarding pick ups and drop offs .
  6. Work in harmony with the SMUSA door staff who act as security in the van during each shift.
  7. Other responsibilities as assigned by the Operations Manager.

Interested? Apply Now!

Have questions about the position? Email [email protected]!

Gorsebrook Lounge Student Manager

The primary purpose of this position is to oversee the day-to-day operation of the Gorsebrook Lounge during the entire year.  Responsible for a staff including bartenders, waitstaff, DJs, cleaners and door staff, the Gorsebrook Lounge Student <anager will provide training as required as well as ensuring that all staff receive Intervention Training.  The Manager will establish a high level of customer service and will ensure that this level is maintained at all times.  The Manager will make certain that all SMUSA policies and procedures are followed and that the operation is in compliance of the Nova Scotia Alcohol and Gaming Authority.  The manager will be responsible for the daily reconciliation of all inventory and sales deposits while working with established budgets and will play an active role in the delivery of promotions and programming.

Principle Responsibilities: 

  • Uphold the rules and regulations of the Alcohol and Gaming Authority and monitor SMUSA/SMU and NSLC liquor policies. 
  • Assist in the preparation of yearly budgets in conjunction with the Operations Manager. 
  • Analysis of month end financial statements in conjunction with the Operations Manager. 
  • Review and monitor the prices of alcohol, food and games in the Departments and make recommendations to the Operations Manager.
  • Ensure maintenance of accurate accounting records. 
  • Assist in the hiring process for part-time staff. 
  • Ensure Server Intervention sessions for any Staff member serving alcohol in the lounge and in Liquor Services. 
  • Promote alcohol responsibility in the Lounge and on campus. 
  • Any other responsibilities assigned by the Operations Manager or the General Manager.

Interested? Apply Now!

Have questions about the position? Email [email protected]

Liquor Services Student Manager

As Liquor Services Student Manager you have superior customer service skills, calmness under pressure, exceptional time management, and a confident decision-making demeanor. Responsibilities include:

  • The Student Manager is responsible for bi-weekly payroll, inventory control and on site customer satisfaction.  The manager must be capable of juggling several different events at once ranging from beer tents to wine service at white glove dinners.
  • The Student Manager must be willing to go above and beyond to achieve customer satisfaction and represent SMUSA in a positive manner.  Hours may fluctuate during a week but the level of service can not.
  • Duties include everything mentioned above as well any task delegated by the Operations Manager.

Interested? Apply Now!

Have questions about the position? Email [email protected]! 

The Saint Mary’s University Students’ Association welcomes the contributions that individuals from traditionally marginalized communities, as outlined under the prohibited grounds for discrimination in the Nova Scotia Human Rights Act, bring to our organization. These include racialized people; Indigenous people; womxn; lesbian, bisexual, gay, transgender and queer people; and people with disabilities. We encourage applicants to self-identify in their application if they are a member of a marginalized community.